Bus 272 Ch 8 Essay

Bus 272 Ch 8 Essay Bus 272 Ch 8 Essay 8 Team Dynamics 1 Canadian OB 9e: McShane/Steen/Tasa What are Teams? Groups of two or more people Exist to fulfill a purpose Interdependent interact and influence each other Mutually accountable for achieving common goals Perceive themselves to be a team Canadian OB 9e: McShane/Steen/Tasa 2 Many Types of Teams Permanence How long that type of team usually exists Skill differentiation Degree of skill/knowledge diversity in the team Authority differentiation Degree that decision-making responsibility is distributed throughout the team or centralized Canadian OB 9e: McShane/Steen/Tasa 3 Informal Groups Groups that exist primarily for the benefit of their members Reasons why informal groups exist: 1. Innate drive to bond 2. Social identity 3. Goal accomplishment 4. Emotional support Canadian OB 9e: McShane/Steen/Tasa 4 Team Advantages/Challenges Advantages 1. Make better decisions, products/services 2. Better information sharing 3. Increase employee motivation/engagement Challenges 1. Process losses 2. Brook’s Law 3. Social loafing Canadian OB 9e: McShane/Steen/Tasa 5 Team Effectiveness Model Team States Norms Organizational and Team Environment Rewards Communication Org structure Org leadership Physical space Cohesion Team Efficacy Team Trust Team Design Accomplish tasks Task characteristics Satisfy member needs Team size Team composition Team Processes Team development Team norms Team cohesiveness Team trust Time and Team Development Canadian OB 9e: McShane/Steen/Tasa Team Effectiveness 6 Maintain team survival Organization/Team Environment Organizational and Team Environment Rewards Communication Org structure Org leadership Physical space Canadian OB 9e: McShane/Steen/Tasa 7 Best Tasks for Teams Complex tasks divisible into specialized roles 2. Well-structured tasks – easier to coordinate 3. Higher task interdependence 1. Team members must share materials, information, or expertise to perform their jobs Teams are usually better because high interdependence But teams less effective if task goals differ – use other coordinating mechanisms Canadian OB 9e: McShane/Steen/Tasa 8 Best Tasks for Teams Team Design Task characteristics Team size Team composition Teams better for tasks that are: sufficiently complex (require teamwork) can be divided into more specialized roles requiring frequent coordination well-structured (easier to coordinate) Teams preferred with higher task interdependence Extent that employees need to share materials, information, or expertise to perform their jobs. Canadian OB 9e: McShane/Steen/Tasa 9 Team Design Levels of Task Interdependence Task characteristics Team size Team composition High A Reciprocal B A Sequential B C Resource Pooled A Low Canadian OB 9e: McShane/Steen/Tasa C 10 B C Team Design Team Size Task characteristics Team size Team composition Smaller teams are better because: less process loss more engaged with team get to know each other feel more responsible for team’s success But team must be large enough to accomplish task Canadian OB 9e: McShane/Steen/Tasa 11 Team TeamDesign Design Team Composition Task characteristics Team size Team composition Effective team members must be willing and able to work on the team Effective team members possess specific competencies (5 C’s in diagram) Canadian OB 9e: McShane/Steen/Tasa Conflict Resolving Diagnose conflict sources Use best conflicthandling strategy Team Member Competencies Comforting Show empathy Provide psych comfort Build confidence 12 Coordinating Align work with others Keep team on track Communicating Share information freely, efficiently, respectfully Listen actively Team Composition: Diversity Team Design Task characteristics Team size Team composition Team members have diverse knowledge, skills, perspectives, values, etc. Advantages